Frequently Asked Questions

Here are some of the most common questions we receive at Team Bottles. If you do not see your question here, please contact us .

We get the best results from vector files:  .AI, .EPS or .PDF versions of the logo are preferred.   Do not be concerned if you cannot open the file, it may require special software.  Or send the artwork used to produce uniforms.  If you cannot find any of these files, upload what you do have and we will let you know if we have questions.
Our website has a built in design tool for customizing your design. Click the START ORDER button on the product page to start your custom design!
No, as long as you followed our online ordering process  the design you mocked up will be linked to the products you ordered. Additionally, once your order is placed our design team will receive the design you mocked up and make sure is production ready and email you a proof of your design to review and approve before production. If anything on the design proof needs to be changed let us know and our design team will send you a revised proof. We will not produce an order until we have your approval on the design we received.
Don’t worry, our design team will make sure your logo looks great on the finished product. Our design tool removes the background of the logo file you upload and sometimes it will remove part of the logo. Our design team receives the logo file you uploaded when designing and will use that to create your production design. If you are designing a product that you want to share with your team and need a better version of your mock up please take a screen shot of your design and send it to our design team for assistance.
The design tool is only used to create a rough mock up of your design. Our design team will still make a custom design for your products based on the design you mock up with your order. Our talented and experienced designers may adjust the colors, and layout of your design to make sure your finished products look great. Additionally, you can add notes to your design in the notes section to specify if there is a specific color you want to use in your design. If you need assistance with your design please contact our design team
No, you may order one bottle or enough for the entire team or association. Don’t forget the coach!
Yes, we offer a 10% discount on bottle orders of 100 or more please contact us  to learn more about our quantity discount and distributor partnership opportunities.
Our products make great fundraisers! We do not have any restrictions on reselling any of our products at an increased cost. We also offer quantity discounts on many of our products. We can also assist in producing customized product proofs and order forms to assist your fundraising efforts. contact us  to learn more about our fundraising opportunities.
Generally we SHIP within 1-3 business days from receipt of your order and payment and design approval. Total time to you depends on UPS/USPS and how far you are from our location in Minnesota. Rush orders are can be accommodated, however expediting charges will apply. If you need your items for a specific event please note that when ordering and we will do our best to meet your goal or inform you if expediting is required.
Yes orders can be expedited. There will be additional fees for this service. Please contact us  with the details and we will calculate and advise you of the cost.
Yes! Team Bottles ships orders to all 50 U.S. states and Canada. Canadian orders are subject to extra shipping costs associated with international shipping and are not eligible for free shipping.
Yes, our bottles are dishwasher durable and have been tested in an industrial dishwasher.
The tester ran the bottle through more than 100 cycles without issue and has re-ordered several times. We do recommend using the top rack for both the top and bottle.
Yes, we retain logos, past designs, and order details for future and repeat orders. The best way to save your team roster is to create a Team Bottles account. Please contact sales@teambottles.com if you
The best way to pay for your order is through the secure checkout on our website. We accept checks, Visa, MC, AMEX and Discover. Cash payment can also be accepted in person, do not mail cash payments. Payment is required before items are produced.
Yes, you can pay with a check. Please contact us  if you would like to pay with a check before placing your order.
Minnesota customers are subject to sales tax. If your organization is sales tax exempt, please upload a copy of the TE form when you set up your team account. All orders with billing/shipping addresses outside of Minnesota are not subject to sales tax. Canadian orders may be subject to additional customs fees and customs duties.
Yes, they are $1.95 each and can be purchased here .
We strive to deliver high quality custom products to you in a timely manner. We understand that you may feel that the item delivered is not exactly what you expected. If the issue is not due to a misspelling and you are not satisfied with your order, please contact us  within 7 days of receiving your order. In the event that a Team Bottles’ error is found, we will reprint and ship the item(s) at no cost. If you believe your order was not produced as instructed, let us know and we will resolve the issue. Due to the customized nature of our products, all sales are final and items cannot be returned.
If you discover what you believe is a defective product, please contact us  describing the problem and submit it within 21 days of receiving your order. We may ask you send a picture to help us better understand the issue and we may request the defective item be returned to us at our cost. We do pre-inspect each bottle before shipping. Bottles dropped on hard surfaces, such as ice rinks or asphalt / concrete are prone to splitting. Our bottles will not withstand being hit with sport sticks or racquets. Such incidents will not be considered defective bottles.
Issues with missing items or items damaged in transit must be reported within 5 business days of receipt of merchandise. Refunds, credits, or replacements will be issued based on inspection. Please contact us  explaining the problem and we will respond promptly.
To inquire on the status of your order please contact us or email sales@teambottles.com
No, you may place an order without creating an account. Creating a Team Bottles Account is easy to do, comes in handy later. Here are a few reasons why and account is needed:

  • Saves time: Enter your team roster only once if ordering multiple products or orders.
  • Saves your work: Save multiple team rosters to your account.
  • Helps Us Help You: If you ever have a question or concern about an order we can assist more quickly with a registered account. If you are transferring a Team Account to a new owner, they will have access to all of the history.
Please contact us for assistance with transferring a Team Bottles account.
Because most of our products are highly customized it can be challenging to work with resellers. However, we do have a reseller referral program, please contact us to learn more.

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